Shipping policy

Processing time

Orders are processed within 2 to 3 business days. Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email with tracking information once your order ships.

United States shipping

Economy shipping is free on all orders over $200, with delivery in 5 to 8 business days after processing.
For orders under $200, Economy shipping starts at $4.90 (rates vary by package weight — exact pricing shown at checkout).

Standard shipping is available for faster delivery in 3 to 4 business days, from $6.90 depending on package weight.

All available options and exact rates are shown at checkout.

International shipping

We ship internationally to 27 countries via DHL Express. Rates are calculated at checkout based on your address and the weight of your order.

Import duties and taxes are calculated and collected at checkout, so the total you see is the total you pay. Your order will not be held at customs for additional payment on arrival.

International delivery estimates are shown at checkout. Delivery times may vary due to customs processing, which is outside our control.

Made-to-order items

Made-to-order styles, currently The Raven High-Waist and The Raven Mid-Waist, are produced specifically for you and require approximately four months from the date your order is placed. This timeline covers fabric sourcing and manufacturing.

A 50% deposit is charged at checkout, and the remaining balance is charged before your item ships. We'll keep you updated as your order moves through production.

If your order contains both in-stock and made-to-order items, the in-stock items will ship first and the made-to-order items will follow when ready.

Tracking

Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 48 hours for tracking to update after you receive it.

Lost or stolen packages

We are not responsible for packages marked as delivered by the carrier but reported missing. If your tracking shows delivered and you cannot locate your package, please check with neighbors and your local carrier first, then contact us at 83moons@gmail.com and we'll help you file a claim.

Incorrect addresses

Please double-check your shipping address at checkout. We are not able to reroute packages once shipped, and orders returned to us due to an incorrect address may be subject to reshipping charges.

Questions

Reach us at 83moons@gmail.com.